Acceptable Use Policy

1. Introduction and scope

This Acceptable Use Policy ("AUP") sets forth the rules and guidelines governing the use of the Venuvo platform and all related services (the "Service") provided by Venuvo AB (org.nr 559499-4484). This AUP applies to all users of the Service, including Customers, Authorized Users, and any individual accessing the Service through a Customer's account.

This AUP is incorporated into and forms part of our Terms of Service. All capitalized terms not defined herein have the meanings given in the Terms of Service. Violation of this AUP may result in suspension or termination of your access to the Service, without prejudice to any other remedies available to Venuvo under the Agreement or applicable law.

Why this policy exists: This AUP protects all users of the Service by establishing clear rules about what is and isn't acceptable. It helps maintain the security, performance, and legal compliance of the platform for everyone.

2. Prohibited activities

You shall not, and shall not permit or encourage any third party to, use the Service to engage in any of the following activities:

2.1 Legal Violations

• Violate any applicable law, statute, regulation, ordinance, or governmental requirement, whether local, national, or international, including but not limited to data protection laws (GDPR, ePrivacy), anti-spam legislation, consumer protection laws, and export control regulations.
• Infringe or misappropriate the Intellectual Property Rights of Venuvo or any third party, including copyrights, trademarks, patents, and trade secrets.
• Violate the privacy rights of any individual, including collecting, storing, or processing personal data without a lawful basis.

2.2 Harmful Content

• Store, transmit, distribute, or make available any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable.
• Store or transmit any content that exploits minors or facilitates any form of child exploitation.
• Store or transmit material that constitutes or promotes illegal activities, including terrorism, money laundering, or drug trafficking.

2.3 Spam and Unsolicited Communications

• Use the Service to send, store, or facilitate unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages, whether commercial or otherwise.
• Harvest, collect, or scrape email addresses or other contact information from the Service for the purpose of sending unsolicited communications.

2.4 Impersonation and Deception

• Impersonate any person or entity, or falsely state, misrepresent, or otherwise misrepresent your identity or affiliation with any person or entity.
• Create multiple accounts for deceptive purposes or to circumvent account restrictions.

2.5 System Interference and Security Violations

• Interfere with, disrupt, degrade, impair, overburden, or attempt to gain unauthorized access to the Service, any server, network, or system connected to the Service, or any other customer's account or data.
• Introduce any virus, worm, trojan horse, ransomware, spyware, adware, keylogger, or other malicious code, file, or program into the Service.
• Probe, scan, or test the vulnerability of the Service or any associated system or network, or circumvent any security, authentication, or access control mechanism, without Venuvo's prior written authorization.
• Attempt to access, view, modify, or delete data belonging to other customers or users of the Service.
• Deliberately overload or stress-test the Service in a manner that degrades performance for other users.

2.6 Reverse Engineering and Competitive Use

• Reverse engineer, decompile, disassemble, or attempt to derive the source code, algorithms, or architecture of the Service.
• Use the Service for benchmarking, competitive analysis, or to design, develop, or operate a product or service that competes with the Service, without Venuvo's prior written consent.
• Access or use the Service through any automated means (bots, crawlers, scrapers) except through authorized API access with valid credentials.

2.7 Unauthorized Commercial Use

• Sublicense, resell, redistribute, or make the Service available to any third party without Venuvo's prior written consent.
• Use the Service to provide service bureau, time-sharing, or managed service offerings to third parties.
• Exceed the authorized number of users, seats, or usage limits specified in your Subscription.

3. AI feature restrictions

The Service may include artificial intelligence and machine learning features. In addition to the general prohibitions above, you shall not:

• Generate harmful content: Use AI features to generate content that is illegal, discriminatory, deceptive, harassing, defamatory, or that violates any third party's rights.
• Extract models: Attempt to extract, reverse engineer, replicate, distill, or reconstruct the AI models, training data, algorithms, or weights through any means, including systematic querying, output analysis, or model inversion techniques.
• Automated decisions without oversight: Use AI outputs as the sole basis for decisions that produce legal effects or similarly significant effects on individuals, without meaningful human review. Examples include automated rejection of job applicants, automated credit scoring decisions, or automated termination of contracts.
• Sensitive data in AI: Input special categories of Personal Data (Article 9 GDPR) — such as health data, biometric data, or data revealing racial or ethnic origin — into AI features without a separate written agreement with Venuvo and implementation of appropriate additional safeguards.
• Misrepresent AI outputs: Represent AI-generated content or suggestions as human-authored professional advice (legal, medical, financial, or otherwise) without appropriate review and qualification.

4. Special category data

The Service is designed for general business CRM data. Processing of special categories of Personal Data as defined in Article 9 of the GDPR (data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for identification, health data, or data concerning sex life or sexual orientation) requires:

• Prior written agreement between the Customer and Venuvo specifying the types of data, purpose, and additional safeguards.
• A valid legal basis under Article 9(2) of the GDPR (such as explicit consent of the Data Subject).
• Implementation of additional technical and organizational safeguards as agreed between the parties.

Without such prior written agreement, Customers must not submit special category data to the Service. Venuvo is not liable for any breach resulting from Customer's unauthorized submission of special category data.

5. Customer data responsibilities

You are solely responsible for the accuracy, quality, integrity, legality, reliability, and appropriateness of all Customer Data submitted to the Service. You represent and warrant that:

• You have all necessary rights, licenses, consents, and authorizations to submit Customer Data to the Service and to authorize Venuvo to process it as contemplated by the Agreement.
• The collection and submission of Customer Data does not violate any applicable law, regulation, or third-party right.
• You have provided appropriate privacy notices to and, where required, obtained valid consent from all Data Subjects whose Personal Data is submitted to the Service.
• Customer Data does not contain any content that violates this AUP.

6. Security obligations

You shall take reasonable measures to maintain the security of your account and data, including:

• Maintaining the confidentiality of account credentials (usernames, passwords, API keys) and not sharing them with unauthorized individuals.
• Using strong, unique passwords for each Authorized User account.
• Enabling and using multi-factor authentication where available and appropriate for your security requirements.
• Promptly reporting any suspected or actual security incident, unauthorized access, or breach to Venuvo at info@venuvo.net.
• Ensuring that all Authorized Users are aware of and comply with this AUP and applicable security best practices.
• Keeping all devices used to access the Service reasonably secure and up to date with security patches.

7. Monitoring and enforcement

7.1 Monitoring

Venuvo reserves the right, but does not assume the obligation, to monitor use of the Service for compliance with this AUP. We may investigate any suspected violation of this AUP using automated and manual means, including reviewing usage logs and patterns.

7.2 Enforcement Actions

Upon determining that a violation of this AUP has occurred or is likely to occur, Venuvo may take one or more of the following enforcement actions, at its sole discretion and depending on the severity and nature of the violation:

• Warning: Issuing a written notice describing the violation and requesting that the Customer cease the prohibited activity.
• Temporary Suspension: Temporarily suspending access to the Service or specific features until the violation is remedied.
• Permanent Termination: Permanently terminating Customer's access to the Service, in accordance with the termination provisions of the Terms of Service.
• Removal of Content: Removing or disabling access to content that violates this AUP.
• Legal Action: Pursuing legal remedies, including injunctive relief, damages, and reporting violations to law enforcement or regulatory authorities as appropriate.

7.3 Notice

Venuvo will endeavor to provide reasonable prior notice before taking enforcement action, except where: (a) immediate action is necessary to protect the security, integrity, or availability of the Service; (b) immediate action is necessary to protect Venuvo, other customers, or third parties from harm; (c) providing notice would be impractical due to the urgency of the situation; or (d) providing notice is prohibited by law or would compromise a legal investigation.

8. Reporting violations

If you become aware of any violation of this AUP, please report it to info@venuvo.net. We take all reports seriously and will investigate promptly.

9. Changes to this policy

We may update this AUP from time to time. Material changes will be communicated with at least thirty (30) days' prior notice. Continued use of the Service after the effective date of changes constitutes acceptance of the revised AUP.

10. Contact

Venuvo AB

Org.nr: 559499-4484

Örebro, Sweden

Email: info@venuvo.net

Website: https://www.venuvo.net