
Right of withdrawal and return policy
Right of withdrawal and return policy for Services at Venuvo AB
For general questions, contact us directly via info@venuvo.net
As a customer of Venuvo AB, you have the right to cancel your order for services within 14 days from the day the agreement was entered into, in accordance with the Swedish Act on distance contracts and off-premises contracts (2005:59). This right applies on condition that the service has not started. To exercise your right of cancellation, contact us in writing by email at info@venuvo.net and include your order number and a clear explanation of your decision to cancel the purchase.
Limitations of the Right of Withdrawal
The right of withdrawal does not apply to services where the work has begun with your express consent before the withdrawal period has expired, according to § 11 of the above-mentioned law. Examples of such services can be:
Digital Marketing: If we have begun the implementation of a digital marketing campaign, including advertising, SEO optimization or social media management.
Website Development: If work on the design or development of a website has begun.
Analysis and Consulting: If a report or analysis has already been delivered as part of our consulting services.
Return of Completed Services
For digital services that have already been performed and delivered, there is no possibility of return or refund. This includes completed marketing strategies, web design projects or other consulting services delivered under contract. Venuvo AB reserves the right to charge for the work already performed if a service is interrupted after it has started.
Procedure at the Right of Withdrawal
If you cancel an order before the work has started, please contact us immediately. We will confirm your request and stop any further processing of the service. If a refund is applicable, it will be made with the same means of payment that was used for the order within 14 days from when we received your request.
Protection for Both Parties
This policy is designed to protect both you as a customer and Venuvo AB as a supplier. We strive to deliver services of the highest quality and within the agreed time frame. At the same time, it is important that our work is respected and valued according to the agreement. By following these guidelines, we ensure a safe and transparent experience for all parties.
For further questions about our right of withdrawal and return policy for services, please contact us by email at info@venuvo.net. We are here to help and resolve any issues in a fair and efficient manner.